Satisfaction Policy

Satisfaction Policy for Axelith Service

Welcome to Axelith! We value your satisfaction with our service and aim to provide a clear refund policy for your peace of mind.

Refund Eligibility

You may request a refund within 7 days of your initial purchase or subscription renewal date. Refunds are applicable only to the initial purchase or subscription renewal and do not apply to subsequent renewals.

Grounds for Refund

• Service Disruption: If Axelith experiences a significant service disruption that impacts your ability to use the service for an extended period, you may be eligible for a refund.
• Duplicate Charges: In the event of accidental duplicate charges, we will promptly issue a refund for the duplicate amount.
• Unsatisfactory Service: If you are dissatisfied with the service and can provide specific reasons for your dissatisfaction, we may issue a refund at our discretion.
• Technical Issues: If you encounter technical issues that prevent you from effectively using the service and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a refund.

Refund Process

To request a refund, please contact our support team at [email protected] with your refund request and order details. Refunds will be processed to the original payment method used for the purchase. Refunds may take up to 5-10 business days to reflect in your account, depending on your financial institution.

Non-Refundable Items

• Subscription Renewals: Subsequent renewals of your subscription are non-refundable.
• Custom Development: Fees for any custom development or integrations performed at your request are non-refundable.
• Third-Party Fees: Any fees incurred through third-party services (e.g., payment processors) are non-refundable.

Cancellation Policy

You may cancel your subscription at any time, but refunds for cancellations outside of the 7-day refund window are not guaranteed. Cancellation requests should be sent to support@axelith.com with your account details.

Modification of Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

Contact Us

If you have any questions about our refund policy or wish to initiate a refund request, please contact us at [email protected].

This refund policy is designed to ensure fair treatment for all customers while protecting the financial sustainability of Axelith as a service provider.